Privacy Policy

Last updated: January 2025

1. Introduction

MBL Connect ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier and delivery services or visit our website.

We are registered in the United Kingdom and operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Business name and company registration details
• Pickup and delivery addresses
• Payment information (processed securely through our payment providers)
• Proof of delivery signatures
• Communication records with our team

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Location data (with your consent)

3. How We Use Your Information

We use your information to:

• Process and fulfil your delivery requests
• Provide real-time tracking updates
• Communicate with you about your orders
• Send you quotes and invoices
• Improve our services and customer experience
• Comply with legal obligations
• Prevent fraud and ensure security
• Send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to fulfil our delivery services
• Legitimate Interest: Improving our services and preventing fraud
• Legal Obligation: Compliance with UK law and regulations
• Consent: Marketing communications and cookies

5. Data Sharing

We may share your information with:

• Our courier drivers and delivery partners to fulfil your orders
• Payment processors to handle transactions securely
• IT service providers who help us operate our systems
• Legal authorities when required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Typically, this means:

• Transaction records: 7 years (for tax and accounting purposes)
• Delivery records: 3 years
• Marketing preferences: Until you withdraw consent
• Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at operations@mblconnect.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for data in transit
• Secure servers and data storage
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

9. Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. International Transfers

We primarily store and process data within the UK and European Economic Area. If we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Complaints

If you are not satisfied with our response to any privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):